This video introduces an upgraded contact form feature that allows users to gather all necessary job information from customers and leads upfront. Available for standard plans and above, this feature enables customers to fill out custom fields specific to their service request, ensuring that all relevant details are provided before the job is booked. Custom fields associated with service types are displayed based on the selection made by the customer, streamlining the process and eliminating the need for back-and-forth communication to gather prerequisite information. The contact form is tailored to include essential fields while avoiding unnecessary distractions, providing instant access to comprehensive job details for everyone involved. Users are encouraged to explore and customize their contact forms to optimize their service experience.