This video discusses the importance of maintaining security regarding usernames and passwords within the Kickserv platform. The video emphasizes the best practice of never sharing credentials with anyone and outlines two scenarios where password changes are necessary for account security: when a technician leaves the company or when the admin or owner managing the account changes.
Points of interest in video:
Best practices:
:06
A field technician is no longer with the company:
:27
The admin of the system is no longer with the company:
1:28