In this video we explain how customer notifications work within the Kickserv platform. Customers are notified when technicians are on their way and provided with appointment details. If customers wish to respond, they have two options: they can reply directly from their email, with responses sent to the designated reply-to address, or they can click on a link in the email to access the Kickserv customer center and reply there. Messages sent from customers are received in the messages tab on the main dashboard, where they can be viewed and responded to. Additionally, any new message prompts a red dot notification on the dashboard.
Points of interest in video:
Replying to your email:
0:25
Clicking link in email to reply:
0:38
How customer messages display on your dashboard:
1:01